Policies
Shipping:
UPS is our preferred carrier. We ship domestic and international packages with UPS almost exclusively.
If you have a P.O. Box, we can ship with USPS, but delays and less reliable tracking updates are likely.
International
All international sales are final once shipped. Customers outside of the USA are responsible for customs and import fees and taxes charged by your country. We fill out customs paperwork, and your country will bill you the fees separately, before it can be delivered.
Returns, Exchanges and Refunds:
International sales are final and excluded from our return, exchange and refund policy. We have a 30-day return policy for orders within the USA, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need to show proof of purchase.
To start a return, you can contact us at info@rainstickdreams.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rainstickdreams.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to contact us with your intent to exchange. We'll send you a return shipping label and an invoice for the price difference. Return the item you have, and once the return is accepted, we'll prepare your new item for shipping.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
