Policies

Shipping:

UPS is our preferred carrier. We ship domestic and international packages with UPS almost exclusively.

If you have a P.O. Box, we can ship with USPS, but delays and less reliable tracking updates are likely. 

International

All international sales are final once shipped. Customers outside of the USA are responsible for taxes, customs and import fees charged by your country. We fill out customs paperwork, and your country will bill you the fees separately, before your package(s) can be delivered.

 

Returns, Exchanges and Refunds:

International sales are final and excluded from our return, exchange and refund policy. We have a 30-day return policy for orders within the USA, which means you have 30 days after receiving your item(s) to request a return.

To be eligible for a return, your item(s) must be in the original condition and in the original packaging. You’ll also need to show proof of purchase.

To start a return, contact us at info@rainstickdreams.com. If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package(s). Items sent back to us without first requesting a return will not be eligible for a refund.

We are available to answer any questions at info@rainstickdreams.com.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if anything is defective, damaged or if you've received the wrong item. We'll evaluate the issue and find the best solution to fix it.

Exchanges

To get the exchange process started, contact us at info@rainstickdreams.com. We'll email you a return shipping label, instructions to send your package(s) back to us and an invoice for the price difference. Repackage the item(s) and get the package(s) to the shipping carrier. If and when the return is accepted, we'll prepare your new item(s) for shipping.

Refunds

We'll notify you once we’ve received and inspected your return to confirm whether a refund has been approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for a bank or credit card company to process and post a refund to your account.